❌ Zippa Cancellation Policy

 

Effective Date: 05/30/2025

1. Customer Cancellations

• Customers can cancel an order within 3 minutes of placing it without penalty.
• After 3 minutes, cancellation requests may not be accepted or may incur a cancellation fee, especially if the vendor has already started preparing the order.
• If the order has been dispatched to a driver, cancellation is generally not allowed.
• To cancel, customers should use the app or contact support immediately.
• Repeated cancellations or abusive behavior may result in account suspension.
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2. Vendor Cancellations

• Vendors should only cancel orders in exceptional circumstances (e.g., out of stock, technical issues).
• Vendors must notify Zippa and the customer as soon as possible if cancellation is necessary.
• Frequent cancellations by vendors may affect their platform ranking or result in penalties.
• Vendors are responsible for ensuring accurate stock and timely order preparation to minimize cancellations.
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3. Driver Cancellations

• Drivers can cancel an assigned delivery if they cannot complete it (e.g., vehicle breakdown, safety issues).
• Drivers must notify Zippa immediately via the app or support channels.
• Frequent or unjustified cancellations by drivers may lead to suspension or removal from the platform.
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4. Refunds After Cancellation

• Refund eligibility depends on the cancellation timing and reason. See our Refund Policy for details.
• Cancellation fees (if any) will be clearly communicated to the customer before confirming the cancellation.
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5. Contact for Cancellation

• For assistance, customers, vendors, or drivers can contact:
  Email: hello@zippa=it.co.za
  Phone: +27 69 430 1500