📄 Zippa Terms & Conditions

 

Effective Date: 05/30/2025
By using Zippa’s platform — as a Customer, Driver, or Vendor — you agree to the terms outlined below. Please read them carefully.

 

1. General Use

• Zippa provides a delivery platform that connects vendors, customers, and delivery riders.
• All users must register with accurate, up-to-date information.
• We reserve the right to suspend or terminate any account that violates our policies or terms.
•  

2. Customer Terms

Orders

• Orders placed through Zippa are binding. Once confirmed, they cannot be changed without vendor approval.
• You are responsible for providing the correct delivery address and being available to receive your order.

Payments

• You agree to pay the full amount shown, including any delivery fees and applicable taxes.
• Offline payments (e.g. EFT) must be made immediately with your order number and contact as reference. Orders are only processed after payment confirmation.

Refunds & Cancellations

• Refunds are handled on a case-by-case basis depending on the situation (e.g. vendor error, missing items).
• Cancellation after dispatch may lead to a cancellation fee or no refund.
•  

3. Driver Terms

Responsibilities

• You must follow all traffic laws and deliver orders safely and professionally.
• You agree to keep order details confidential and not contact customers outside of delivery purposes.
• Drivers must update delivery status via the Zippa Driver App in real time.

Payments

• Payouts are based on completed deliveries. All earnings are subject to Zippa’s payout schedule and fees (if any).

Suspension

• Zippa may suspend or remove drivers for misconduct, repeated delays, or failure to meet platform standards.
•  

4. Vendor Terms

Orders & Fulfillment

• Vendors agree to accept, prepare, and hand over orders promptly within agreed timeframes.
• Menu or product availability must be kept up to date to avoid failed orders.
• All packaging must meet basic hygiene and safety standards.

Payments

• Vendors will be paid based on completed, verified orders. Zippa may deduct commission or service fees as agreed.

Compliance

• Vendors must provide valid registration documents, banking details, and ID when required.
•  

5. Account Suspension or Termination

Zippa may suspend or permanently terminate any account (Customer, Driver, or Vendor) for:

• Fraud or attempted fraud
• Abusive behavior
• Repeated policy violations
• Unsafe or illegal conduct
•  

6. Platform Changes

We reserve the right to modify or discontinue any part of the platform (including features, prices, or services) at any time, with or without notice.

 

7. Liability

• Zippa is not responsible for delays caused by weather, traffic, or vendor preparation issues.
• Zippa is not liable for loss or damage due to incorrect customer addresses or unauthorized account use.
•  

8. Dispute Resolution

• Any disputes must first be reported to our support team.
• If not resolved, disputes may be escalated to an independent mediator or small claims court, depending on the issue.
•  

9. Contact Information

For questions, complaints, or support:
📧 hello@zippa-it.co.za
📞 +27 69 430 1500