🔐 Zippa Privacy Policy

 

Effective Date: 05/30/2025

Zippa is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you use our platform, whether you're a customer, driver, or vendor.

 

1. What We Collect

We collect personal information when you sign up, place orders, make payments, or use our services. This may include:

• Full name
• Phone number
• Email address
• Physical address (for deliveries)
• ID or driver’s license (for drivers)
• Company documents (for vendors)
• Banking/payment details (when applicable)
• Device and usage data (like app logs or location, if enabled)
•  

2. How We Use Your Information

We use your information to:

• Process and deliver orders
• Verify identity (customers, drivers, vendors)
• Communicate updates and confirmations
• Improve our services
• Enforce our terms and prevent fraud
• Provide support and resolve disputes
•  

3. Location Data (Drivers Only)

If you're a driver, we collect location data during active deliveries to ensure route tracking and delivery accuracy. We do not track your location outside of working hours.

 

4. Sharing of Data

We do not sell your personal data.

We only share your information with:

• Delivery partners (e.g. your address to the driver)
• Payment providers (for processing transactions)
• Service providers who help us operate the platform (e.g. hosting, analytics)
• Authorities, when legally required (e.g. fraud investigation)
•  

5. Data Security

We use encryption, secure servers, and access control to protect your data. However, no method is 100% secure, so we encourage users to use strong passwords and keep them confidential.

 

6. Your Rights

You have the right to:

• Access or update your personal data
• Request that we delete your account and data
• Withdraw consent for marketing communications
• Report misuse or suspected breaches

To exercise your rights, contact us at: [email protected]

 

7. Cookies and Tracking

We may use cookies or local storage to improve your experience, remember login sessions, and collect usage insights. You can adjust these settings in your browser.

 

8. Changes to This Policy

We may update this policy occasionally. If we make significant changes, we’ll notify users via email or in-app alerts.

 

📩 Contact Us

If you have questions or concerns about this policy, reach out to us at:
Email: [email protected]
Phone: +27 694301500